At ThemeShelf, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, certain conditions apply to refunds. Please read this policy carefully before making a purchase.

1. Digital Product Refunds

All products available on ThemeShelf are digital downloads that cannot be returned. As such, all sales are final, and no refunds will be provided.

2. Exceptions to the No-Refund Policy

A refund may be considered only in the following cases:

• The product is completely non-functional.
• The issue cannot be resolved even after troubleshooting and support from our team.
• The product description on https://www.themeshelf.com is taken directly from the developer’s website and is provided as-is. Therefore, we are not responsible for any discrepancies between the product and the description.

If you believe you qualify for a refund under these exceptions, you must contact us within 3 days of purchase with detailed information about the issue.

3. Conditions for Refund Requests

Refund requests will only be considered if:

• You provide sufficient proof of the issue (e.g., screenshots or error messages).
• The issue is verified as unresolved after our support team’s assistance.
• The request is made within 3 days of the purchase date.

Refund requests made beyond the 3-day window will not be accepted under any circumstances.

4. Exclusions

Refunds will not be granted in the following situations:

• Change of mind after purchase.
• Inability to use the product due to lack of technical knowledge or incompatible hosting environments.
• Conflicts with third-party plugins, themes, or software.
• Failure to read the product description or system requirements before purchase.

5. Refund Process

If your refund request is approved, the refund will be processed to the original payment method. Please note that this process may take several business days, depending on your payment provider.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Updates will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

By purchasing products from ThemeShelf, you acknowledge and agree to this Refund Policy.